Thought Leader Sessions

 

Wednesday, October 19

1:30 p.m. – 2:45 p.m.

Are You Leveraging Your Technicians to Build Your Brand? (PART ONE)
Randy Moser, High Point University, High Point, North Carolina

Sponsored by

Developing business in today’s consumer and commercial markets is different than in prior years.  Businesses need to recognize this in order to accomplish sustainable growth.  In the Pest Management Industry the service technician represents the biggest opportunity to develop business.  This is the challenge.  Most technicians, most people, have a misperception about the selling process based on a bias that was experienced as a result of the “Used Car Salesman”.  Selling in today’s markets is becoming a challenge to bring differentiated value to the customer base as well as develop a long-term relationship with the customer.

Part 1 of this series addresses these challenges and offers meaningful thought provoking ideas that can leverage the technician to build your business.

 

3:00 p.m. – 4:15 p.m.

New Overtime Rules: What PMPs Need to Know to Comply
Sandy Seay, Seay Management, Orlando, Florida

Sponsored by

The U.S. Department of Labor has proposed new regulations regarding which employees are entitled to overtime compensation.  Many workers who were previously exempted from overtime will now be eligible.  In this session, learn the details regarding the rule and how your company can remain compliant.  

 

3:00 p.m. – 4:15 p.m.

Are You Leveraging Your Technicians to Build Your Brand? (PART TWO)
Randy Moser, High Point University, High Point, North Carolina

Sponsored by

So you want to leverage your technicians to develop your customer base?  You train them to manage pests, why not train them to understand the selling process and implement an easy selling process without all the intimidating bells and whistles.  Most technicians are afraid to “sell” because of the misconceptions associated with sales people.  This is understandable.  However, with a little coaching and understanding that results happen when implementing a consistent selling process, it becomes second nature and you reap the benefits.  Part 2 of this series introduces the PMP to a proven, simplified selling process that is taught throughout the U.S. to sales professionals and students. You need the technician to fully understand what makes your company different and how to communicate this to the customer.

 

4:30 p.m. – 5:30 p.m.

The Importance of Character in the Hiring Process
Sandy Seay, Seay Management, Orlando, Florida

Sponsored by

Recruitment and hiring is one of the biggest challenges facing small businesses today.  Finding the right person, someone who “fits” your organization’s core values can be even more difficult, but necessary nonetheless.  Find out how identify candidates with character, who will contribute to your organization in an effective and productive manner for years to come.


Thursday, October 20

3:00 p.m. - 4:15 p.m. & 4:30 p.m. - 5:30 p.m.

Working at Height – Keeping Fall Protection Safe and Simple
Stefan Bright, American Anchor, Foxboro, Massachusetts

Sponsored by

The US DOL regularly lists falls as one of the leading causes of workplace injuries and traumatic occupational death. Before you can begin a fall protection program, protection hazards need to be identified and safety measures implemented before beginning the work. This session will demonstrate the simplicity of developing and implementing a plan for applying fall protection which can be provided on a typical worksite.